Frequently Asked Questions

Here you will find all the answers to the most frequently asked questions.

How Do I Place an Order?

To place an order, all you have to do is add the items you want to your basket, then proceed to payment.

Do I Need an Account to Place an Order?

No you are not required to have an account to place an order, however it is wiser to create an account in order to have a better follow-up of your purchases.

What are the payment options available ?

The means of payment accepted are:

  • Payments by credit card
  • Payments in crypto currencies
  • Payments via Kalypay

How is a crypto currency payment made?

When you choose to pay in crypto currency, the wallet address and exact amount to send will be indicated.
(Be careful not to forget the blockchain fees depending on your wallet or exchange platform that you use)

What Shipping Methods Are Available?

There are several delivery methods depending on the country where you are and depending on the country of shipment of your items.

We are in partnership with more than twenty different carriers depending on the country.

How Do I Track My Order?

You can track all your orders via the “Track your order” page

What should I do if I receive a damaged or broken item?

If unfortunately you receive a damaged or broken item contact us and we will return and replace the item.

How Long Will it Take To Get My Package?

Delivery times depend on the country of dispatch of the items and the country where you wish to receive the delivery.

Deadlines can generally vary from 2 to 30 days depending on the country. delivery times are displayed for each item on the checkout page.

How Should I to Contact if I Have Any Queries?

For all requests you can contact us via the contact page of the site by clicking here.